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Cancellation Policy

Our Cancellation policy has been implemented out of mutual respect to both our clients and therapists. As a clinic, we pride ourselves on our ability to offer a private and personal environment which results in popular, structured bookings.

 

At Sore No More, we appreciate ample notice of cancellations due to our waiting list, which is designed to give clients the opportunity to make an appointment if another client cancels. To enable us enough time to contact another client on the waiting list, 24 hours notice is required. If less than 24 hours notice is given, and the appointment time cannot be allocated to another client, a $60 cancellation fee will be applied. Failure to attend an appointment completely, will incur a $ 60 no show fee to compensate our therapist's time and inability to fill that booking. If your appointment time is compromised by a late arrival we will endeavour to prioritise with you what needs treated most, however, you will be charged for the original time allocated. Cancellations due to circumstances beyond your control (ex: inclement weather, family emergencies, etc.) will be handled on a case-by-case basis. 

 

We appreciate and thank you for your consideration.
 

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