At Sore No More we strive to deliver exceptional massage treatments. We value each and every client we treat, and aim to create a positive experience for you whilst ensuring we do our very best to relieve your pain and discomfort.
Our quality guarantee has been implemented so that you, the client, experience the absolute best treatment available to you.
If you are unhappy with the therapist who treated you on your initial assessment, we will happily rebook your subsequent visit with an alternative therapist absolutely free of charge. No fine print! We value our clients and would love to see you again, so please take the time to call if you are dissatisfied so that we can match you with a more suitable therapist if applicable.
N.B This guarantee applies to your initial treatment only
Our Cancellation policy has been implemented out of mutual respect to both our clients and therapists. As a boutique clinic, we pride ourselves on our ability to offer a private and personal environment which results in popular, structured bookings.
At Sore No More, we appreciate ample notice of cancellations due to our waiting list, which is designed to give clients the opportunity to make an appointment if another client cancels. To enable us enough time to contact another client on the waiting list who may need that allocated time, 24 hours notice is required. If less than 24 hours but more than 2 hours notice are given, a $50 cancellation fee will be applied. Failure to attend an appointment completely, or providing less than 2 hours notice, will incur the full treatment fee which is done out of respect to our therapist's time and inability to fill that booking. If your appointment time is compromised by a late arrival we will endeavour to prioritise with what you need treated most, however, you will be charged for the original time allocated. Cancellations due to circumstances beyond your control (ex: inclement weather, family emergencies, etc.) will be handled on a case-by-case basis.
We appreciate and thank you for your consideration.